Abstract |
Designing health IT aimed at supporting team-based care and improving patient safety is difficult. This requires a work system (i.e., SEIPS) evaluation of the technology by care team members. This study aimed to identify work system barriers and facilitators to the use of a team health IT that supports care transitions for pediatric trauma patients. We conducted an analysis on 36 interviews - representing 12 roles - collected from a scenario-based evaluation of T3. We identified eight dimensions with both barriers and facilitators in all five work system elements: person (experience), task (task performance, workload/efficiency), technology (usability, specific features of T3), environment (space, location), and organization (communication/coordination). Designing technology that meets every role's needs is challenging; in particular, when trade-offs need to be managed, e.g., additional workload for one role or divergent perspectives regarding specific features. Our results confirm the usefulness of a continuous work system approach to technology design and implementation.
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Authors | Bat-Zion Hose, Pascale Carayon, Peter L T Hoonakker, Thomas B Brazelton 3rd, Shannon M Dean, Benjamin L Eithun, Michelle M Kelly, Jonathan E Kohler, Joshua C Ross, Deborah A Rusy |
Journal | Applied ergonomics
(Appl Ergon)
Vol. 113
Pg. 104105
(Nov 2023)
ISSN: 1872-9126 [Electronic] England |
PMID | 37541103
(Publication Type: Journal Article)
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Copyright | Published by Elsevier Ltd. |
Topics |
- Humans
- Child
- Communication
- Patient Safety
- Medical Informatics
- Task Performance and Analysis
- Technology
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